Privacy Policy

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I respect the privacy and safety of my users  The purpose of this privacy notice is to inform you as to how I look after your personal data when you visit my website (regardless of where you visit it from). I’ll also tell you about your privacy rights and how the data protection law protects you. 

I collect and process the following information:

• Your personal details such as name, address details, telephone number
• Name and address of your GP
• Details of any health conditions and medication (including previous serious illnesses physical and mental health).
• Your email address
• Frequency of your sessions
• A copy of the signed contract
• Any referrals, escalations to external parties/supervisor or significant events/concerns are recorded in the case notes.

• Your contact details are not used for any other reason other than to reply to your messages or send you tasks or information as part of our work together.
• The information that you provide is confidential, between you and I. I do not pass details on to any other third parties, unless required by law.
• You are made aware that I discuss sessions with my supervisor, however my supervisor also works to an ethical code of a governing body for counselling. What is discussed in supervision is therefore still kept confidential.
• It may become necessary to share your data with a third party if I feel you, or someone else close to you, is at risk of significant harm. Unless the risk is imminent, this will be discussed with you before appropriate disclosure.
• I do have a legal obligation to break confidentiality in compliance with a court order, concerns over child protection and information or knowledge regarding fraud, drug trafficking or acts of terrorism.

I store your personal data in the following ways: 

• Your personal information is stored securely in a digital format, in a locked file. Your information is encoded for further protection with a coded system that only I can understand.
• If you contact me by email, ring or text me, your details are automatically saved on my devices. My devices are securely password protected.
• The data information that I hold about you is stored securely for 7 years after the termination of the counselling contract. After this time the information is destroyed accordingly.

Under data protection law, you have rights including:

• Your right of access - You have the right to ask me for copies of your personal information.
• Your right to rectification - You have the right to ask me to rectify information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.
• Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask me to restrict the processing of your information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - You have the right to ask that I transfer the information you gave me to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.
• Please writing to me at 106 Oak Lane, Kings Cliffe, Peterborough PE8 6YZ if you wish to make a request.

You can also complain to the ICO if you are unhappy with how I have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

By sending me an email or text message, you are consenting to me replying to you and your email address and telephone number are therefore saved on my devices. My devices are passworded and your contact details are not used for any other reason other than to reply to your messages or send you tasks or information as part of our work together. 

We (the host and the owner of this website) may store non-personal information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. The information is collected by the host (GoDaddy) so that website small business owners can know the number of unique visitors and from where they are located, and to monitor which pages visitors visit and for how long. However, the information about which visitor visited which pages is not recorded. The data stored will also include from which website visitors are linking to this website from. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting cookies or disabling future cookies you may not be able to access certain areas or features of my site. 

Terms of Website use

By accessing this site, you are agreeing to the below terms. If you do not agree with these terms, then please do not use this website.

Accessing this site

This site is made available free of charge. I do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to my site is permitted on a temporary basis. I may suspend, withdraw, discontinue or change all or any part of our site without notice. I will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

This site is directed to people residing in the United Kingdom. I do not represent that content available on or through my site is appropriate or available in other locations. I may limit the availability of my site or any service or product described on my site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

Intellectual property rights

I am the owner or the licensee of all intellectual property rights on this site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

No reliance on information

The content on this site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although I make reasonable efforts to update the information on our site, I make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of my liability

Nothing in these terms of use excludes or limits my liability for death or personal injury arising from negligence, or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, I exclude all conditions, warranties, representations or other terms which may apply to this site or any content on it, whether express or implied.

I will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

- use of, or inability to use, our site; or

- use of or reliance on any content displayed on our site.

- you are a business user, please note that in particular, I will not be liable for:

- loss of profits, sales, business, or revenue;

- business interruption;

- loss of anticipated savings;

- loss of business opportunity, goodwill or reputation; or

- any indirect or consequential loss or damage.

If you are a consumer user, please note that I only provide my site for domestic and private use. You agree not to use my site for any commercial or business purposes, and I have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

I will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of my site or to your downloading of any content on it, or on any website or social media site linked to it. I assume no responsibility for the content of websites linked on this site. Such links should not be interpreted as endorsement by me of those linked websites. I will not be liable for any loss or damage that may arise from your use of them.

Viruses

I do not guarantee that my site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access my site. You should use your own virus protection software.

You must not misuse my site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this site, the server on which my site is stored or any server, computer or database connected to my site. You must not attack this site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. I will report any such breach to the relevant law enforcement authorities and I will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this site will cease immediately.

Third party links and resources in our site

Where this site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and I both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales